Refund policy

 Looking to return your item(s)? All good if you changed your mind.

To be eligible for a return, your item(s) must meet all of the below conditions:

• You must submit a return request within 14 days of delivery
• Your item(s) must be in the same condition that you received it, unworn or unused our item(s) must be in the original packaging in which you received it
  if you meet the above conditions, you may initiate a return by sending an email customer service@ilyesouali.com with your order number and shipping address used at checkout.
• Once your return is received, provided it meets the above conditions, we will process a full refund to your original payment method within 72 hours, and send you email confirmation. Although we process refunds upon acceptance, your bank may take longer to process and post your refund.
• Kindly be informed that return fees are your sole responsibility, and we will only process a refund upon receipt of the item in its original condition as dispatched.

• Items sent back to us without first requesting a return will not be accepted
• Ilyes ouali is not responsible for items after they have shipped
• Items that are marked limited edition or exclusive, or are part of a collaboration, are not eligible for return
• All items purchased during any sale events, including our first annual sale, are final sale and cannot be returned or exchanged

Looking to exchange your item(s)? We’re sorry it didn't work out.
Please note that we do not currently process exchanges. However, we want you to have the ilyes ouali item of your dreams, so if something isn't working for you, please initiate a return by sending an email to customerservice@ilyesouali.com with your order number and shipping address used at checkout. Then, you can place a new order for the item you’d like.

To be eligible for a return, your item(s) must meet all of the below conditions:

• You must submit a return request within 14 days of delivery
• Your item(s) must be in the same condition that you received it, unworn or unused
• Your item(s) must be in the original packaging in which you received it
  once your return is received, provided it meets the above conditions, we will process a full refund to your original payment method

Within 72 hours, and send you email confirmation. Although we process refunds upon acceptance, your bank may take longer to process and post your refund.

received a damaged or wrong item(s)?

If you receive your order and notice any damage, defects, or were sent the wrong item, please email us immediately at customerservice@ilyesouali.com so that we can make it right.

Have any other questions or concerns?
We’re always looking to provide you with the best possible product and experience, from start to finish, so if there is any feedback you’d like to share about your experience or reason for returning your item(s), we encourage you to reach out to us at customerservice@ilyesouali.com